How to Create and Use Group Chats in Foodzilla

Group Chats make it easy to communicate with multiple clients in one shared conversation. You can create groups for coaching programs, challenges, accountability communities, or any situation where several clients need to receive updates and communicate together.

Group Chats are available on the White Label plan and above.

Features

👥 Create group chats with up to 200 clients

✏️ Name and rename your groups

➕ Add or remove clients at any time

📌 Pin important messages

🎤 Send voice messages

📎 Share files and images

❤️ React to messages

💬 Access group conversations on the web platform and mobile app

How to Create a Group Chat

1. Go to Messaging.
2. Select the Groups tab.
3. Click Create Group.
4. Enter a group name.
5. Select the clients you'd like to add.
6. Click Create Group.

Your new group is ready to use.

How to Manage a Group Chat

Open the group settings to manage the conversation.

You can:

• Rename the group

• Add new clients

• Remove existing clients

• Pin important messages

• Continue chatting with everyone in the group

Any membership changes are reflected for group participants automatically.

Send Messages, Images, Files, and Voice Notes

Inside a group chat you can send:

💬 Text messages

📷 Images

📎 Files

🎤 Voice messages

Clients can access and reply to group conversations through the Foodzilla mobile app and Client Portal.

React to Messages

You can react to a message without sending a separate reply.

Available reactions include:

• Thumbs up

• Heart

• Laugh

Reactions are useful for quickly acknowledging an update, showing encouragement, or responding without adding another message to the conversation.

Pinned Messages

Pin a message when you want important information to remain easy for everyone to find.

Pinned messages stay highlighted at the top of the conversation until they are unpinned.

This is useful for things such as:

• Weekly goals
• Challenge rules
• Meeting links
• Announcements
• Resources

Use Group Chat in the Coach App

Group Chat is also available in the Foodzilla Coach App, so you can stay connected with your groups when you are away from your desktop.

You can open existing group conversations and send messages to everyone in the group from the Coach App.

Get Notified About New Messages

If a new message arrives while you are working elsewhere in Foodzilla, an in app notification appears in the corner of the screen.

This helps you notice new client messages without needing to stay on the Messaging page.

Ways to Use Group Chats

Group Chats are useful for:

• Group nutrition coaching programs

• Client challenges

• Accountability groups

• Cohort based programs

• Group check ins

• Shared reminders and announcements

• Community support

They allow you to keep communication in one place rather than sending the same message separately to each client.

Frequently Asked Questions

• How many clients can I add to a group?

You can add up to 200 clients to a single group chat.

• Can I create multiple groups?

Yes. Create as many groups as you need for different programs, challenges, or client communities.

• Can I add or remove clients later?

Yes. Group membership can be updated at any time.

• Can clients edit the group?

No. Coaches manage the group, including adding or removing members.

• Can I send files and voice messages?

Yes. Both files and voice messages are supported on the web platform and mobile app.

• What happens when I pin a message?

Pinned messages stay visible at the top of the conversation so clients can easily find important information.

• Is Group Chat available on every plan?

No. Group Chats are available on the White Label plan and above.

• Can clients reply in the group?

Yes. Group chats are interactive, allowing coaches and clients to communicate within the same conversation.