What is an Active Client?
The number of active clients you can manage depends on your subscription plan. Available limits may include 5, 20, 50, 100, 500, or unlimited clients.
You can increase your client capacity by upgrading your plan or contacting our support team for a customised option.
What is an Active Client?
An active client is someone you are currently managing in Foodzilla. You can access their profile, assign meal plans, review their progress, and communicate with them.
Active clients count toward your plan’s client limit.
Features Available with Active Clients:
- Messaging: Send messages from the platform to their Foodzilla mobile app (free of charge).
- Tracking: Monitor their food intake, hydration, exercise, and progress toward nutrition goals.
- Meal Plans: Assign meal plans and recipes.
- Personalization: Customize their mobile app experience.
- Notes and Files: Add notes and files, and more.
What Happens When I Reach My Client Limit?
You can:
• Deactivate clients you are no longer actively managing
• Purchase additional client seats
• Upgrade your plan from the Subscription page
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Add More Client Seats
- Go to Settings
- Open Profile
- Select the Addons tab
- Under Client Seats, choose how many additional seats you need
- Confirm that you understand the purchase takes effect immediately and is non refundable
- Click Buy Additional Client Seats
Additional seats are purchased in groups of five. Charges are prorated to match your current billing cycle, so you only pay for the remaining time in your subscription period.
- Deactivate Clients
To free up a client seat:
- Go to the Archived tab
- Click the ••• menu beside the client
- Select Deactivate
Deactivated clients and leads do not count toward your client limit. They can no longer sign in or submit forms.
Deactivating a client also removes your access to their profile, but their data is not permanently erased. You can recover them later by selecting Reactivate.
If you need help determining the best subscription plan for your needs, please visit our pricing page. 🙌