Managing Booking Confirmations
Booking Confirmations
Keeping on top of your calendar is much easier when you know which bookings need your attention and which clients are actually going to show up. In Foodzilla, confirmations work in two directions: you can confirm booking requests before they land on your calendar, and your clients can confirm they'll attend before the meeting starts. 🤗
Requiring your confirmation
If you'd rather approve each booking yourself instead of letting clients book straight into your calendar, you can turn any booking type into a request that waits for your approval.
- Go to Bookings, open Booking types, and select the type you want to change.
- In the Event setup tab, turn on the toggle labeled Requires your confirmation.
From then on, every booking of that type comes in as a request:
- Your client books as usual, then sees a "Request sent!" message letting them know you'll confirm within a day and that they'll get an email once it's confirmed.
- On your side, the booking appears in your Bookings overview with a "Needs confirmation" tag. You can use the Unconfirmed filter to see everything that's waiting on you in one place.
- You can Confirm or Decline right from the booking. Confirming sends your client their confirmation email, and declining frees up the time slot and lets them know.
A quick note on paid booking types: payment is handled when the client books, so a request only reaches your confirmation list once it's actually paid. You never have to chase payments on requests you haven't approved yet.
Client attendance confirmation
The second half of the picture is making sure confirmed bookings actually happen. Foodzilla automatically sends reminder emails 24 hours and 2 hours before each meeting, and every reminder includes a Confirm attendance button. One click and the client is marked as confirmed, with no login needed.
You'll see the result at a glance on each booking card in your agenda: an "Attendance confirmed" tag when they've clicked it, or a "Not confirmed" tag when they haven't. The card will also flag clients with previous no-shows, so you know who might need a nudge.
If no shows are a real problem for you, there's an extra safety net.
In the same Event setup tab of the booking type, turn on No-show protection.
If a client still hasn't confirmed their attendance 1 hour before the start time, the booking is canceled automatically, the slot is freed up for someone else, and both of you are notified. If you'd rather keep unconfirmed bookings on your calendar, just leave this toggle off. You'll still see who hasn't confirmed.
Together, these two settings keep you in control of what lands on your calendar and give you confidence that the bookings on it are real. Fewer surprises, fewer no-shows, and a schedule that actually reflects your day. 🙌