Choosing Who Can See a Post
Every Content Hub post carries one access setting, and you choose it in the Access section of the post editor. It decides who can open the post, and it is set post by post, so a free welcome video and a paid workshop can sit side by side in the same hub.
Free
Available to all clients. Every client with the Content Hub switched on sees the post and can read all of it.
This is what most posts should be. Handouts, education sheets, welcome videos, technique clips and recipe collections all belong here.
Plan Included
Available to clients on selected plans. Tick the store plans or packages that unlock the post, and only clients on one of those plans can open it.
The list shows the plans from your store. If you have not built any yet, you are told to create them in your Store settings first.
Three things are worth knowing:
- A client is on one store plan at a time, so a post is unlocked by whichever plan they are currently subscribed to. If they move plans, their access follows.
- If a client cancels their subscription, they lose the whole Content Hub, not just the plan posts, because cancelling ends the coaching relationship. Anything they bought outright stays theirs.
- If you choose Plan Included and then tick no plans at all, the post behaves like a free one. Tick at least one plan or the setting does nothing.
Pay Per View
Clients pay a one-time fee to access. The post stays locked until a client buys it, and then it is theirs for good.
You need a connected Stripe account before you can price a post.
What a locked post looks like to a client
A locked post is not hidden. Your client still sees it in their Content Hub with its title, its cover and a note about what it contains. The body and the media are withheld until they qualify.
In the client portal, a plan post they are not on reads Included in select plans, and a paid post shows its price with an Unlock button. In the mobile app both carry a line naming the client portal as the place to unlock it, with no link and no price.
Showing the post rather than hiding it is deliberate. A client cannot buy or upgrade to something they never knew existed.
Checking your reach before you publish
While you write, the editor shows a Reach line telling you how many of your clients the post will land with under the setting you have picked, so you can see the effect of ticking one more plan before you publish rather than after.
What happens after a post sells
Once even one client has paid for a post, its access setting and its price are locked. You cannot switch a paid post to free, or change what it costs. Archive it and publish a new one instead.
Access is not the only switch
A client also has to have the Content Hub switched on for them at all. This can be controlled from the App Experience page per client or for all clients.
One thing outlives every switch: a post a client has paid for. Turning the hub off, changing your plan or archiving the post does not take a purchase back. Only a refund does.